Last updated: September 29, 2026
By accessing and using the River-manta website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of our website and services.
River-manta Services Ltd provides safety monitoring, emergency response, and support services designed for senior citizens. Our services include but are not limited to home safety assessments, personal emergency response systems, smart home integration, weekly check-in visits, and medication management support.
Specific terms governing individual services are outlined in separate service agreements provided upon subscription. These Terms of Use apply to website usage and general service principles, while detailed service agreements govern the provision of specific services.
While we strive to provide continuous service, we do not guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue services with reasonable notice to active subscribers. Material changes affecting existing subscriptions will be communicated at least 30 days in advance.
When using our services, you agree to:
Our services are designed to support safety and wellbeing but do not constitute medical care, diagnosis, or treatment. We are not a substitute for professional healthcare services or emergency medical response.
While our emergency response systems are monitored continuously, response times may vary based on circumstances. We cannot guarantee immediate response in all situations. Always contact emergency services directly in life-threatening situations when able to do so.
Electronic monitoring systems depend on power supply, network connectivity, and proper equipment function. We cannot guarantee system operation during power outages, network failures, or equipment malfunctions beyond our control.
To the fullest extent permitted by law, River-manta Services Ltd shall not be liable for:
Our total liability for any claim related to services shall not exceed the amount paid for services during the 12 months preceding the claim.
All content on this website, including text, graphics, logos, and software, is the property of River-manta Services Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.
You agree not to:
Our website may contain links to external sites. We are not responsible for the content, privacy practices, or terms of use of third-party websites. Access to external sites is at your own risk.
Our collection and use of personal information is governed by our Privacy Policy, which should be read in conjunction with these Terms of Use.
Subscription services are billed according to the selected payment plan. Prices are stated in British Pounds and include applicable taxes. Payment is due in advance for subscription services. Failure to pay may result in service suspension or termination.
Service cancellations must be submitted in writing with 30 days notice. Refunds for one-time services are evaluated on a case-by-case basis. Monthly subscriptions are non-refundable for the current billing period.
We reserve the right to suspend or terminate services if you breach these Terms of Use, fail to pay for services, or engage in conduct that poses risks to safety or service integrity. You may terminate services at any time with proper notice as outlined in your service agreement.
These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of courts in England and Wales.
We may update these Terms of Use periodically. Material changes will be communicated through email notification to active service subscribers. Continued use of services following notification constitutes acceptance of updated terms.
For questions regarding these Terms of Use:
River-manta Services Ltd
42 Harrington Gardens
Kensington
London SW7 4JU
United Kingdom
Email: [email protected]
If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall continue in full force and effect.