Privacy Policy
Last updated: September 29, 2026
Introduction
River-manta Services Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our services or visit our website.
Information We Collect
We may collect and process the following categories of personal data:
- Identity information including name, date of birth, and contact details
- Contact information such as email address and postal address
- Service usage data related to our safety monitoring systems
- Health information relevant to providing appropriate care services
- Emergency contact details for family members or designated representatives
- Technical data including IP address, browser type, and device information when you visit our website
How We Use Your Information
We process your personal data for the following purposes:
- To provide and maintain our safety services
- To communicate with you about your service subscription
- To respond to emergencies and contact designated individuals when necessary
- To improve our services based on usage patterns and feedback
- To comply with legal obligations and regulatory requirements
- To send service updates and important notifications
Legal Basis for Processing
We process your personal data based on:
- Performance of contract when providing services you've subscribed to
- Legitimate interests in operating and improving our business
- Legal obligations under UK law and regulations
- Vital interests when responding to emergency situations
- Consent where explicitly provided for specific purposes
Data Sharing and Disclosure
We may share your information with:
- Emergency services when your safety devices are activated
- Healthcare providers when relevant to your care needs
- Family members or designated contacts as authorized by you
- Service providers who assist us in delivering our services
- Legal authorities when required by law
We do not sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically maintained for seven years following termination of services.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request erasure of your data in certain circumstances
- Object to processing of your personal data
- Request restriction of processing
- Data portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected]
Cookies and Tracking
Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised date.
Contact Information
For questions or concerns about this privacy policy or our data practices, contact:
River-manta Services Ltd
42 Harrington Gardens
Kensington
London SW7 4JU
United Kingdom
Email: [email protected]